![]() In 2022, more than 6 million DoorDash drivers - all independent contractors - fulfilled 1.7 billion orders worldwide. Fang said there are some exceptions if an employee can’t drive, for example, they might visit merchants or work in the call center.ĭoorDash has grown exponentially since then. The company started WeDash in 2015 to make sure every employee was getting those insights. “But what we quickly found out was that by doing these deliveries ourselves, we learned a ton of insights into what it actually took to get these deliveries fulfilled.” There was nobody else to do them,” Fang said. When they started DoorDash a decade ago, while they were still students at Stanford, Fang and the company’s other two co-founders - CEO Tony Xu and Chief Product Officer Stanley Tang - made all the deliveries themselves. “We just want to make sure that people who are working here, who are supporting our audiences, are understanding what people are going through,” Fang told The Associated Press. They can use work time to complete those shifts, and they keep any money they make. Employees are strongly encouraged to make deliveries monthly. ![]() A1 CEO Tommy Mello says the policy promotes empathy and collaboration.īut few companies have a program as robust as WeDash, which requires thousands of salaried DoorDash employees in the U.S., Canada and Australia to complete at least four deliveries per year. A1 Garage Door Service, which operates in 16 states, also encourages job-shadowing and requires all employees to learn skills outside their immediate responsibilities. The program is mandatory for some managers. Air New Zealand CEO Greg Foran has been spotted serving drinks and snacks on flights.Īmazon recently re-launched a program called the Associate Experience Week, which encourages employees to shadow operations workers for a week to gain a better understanding of their job. Uber CEO Dara Khosrowshahi and Lyft CEO David Risher occasionally shuttle passengers. Starbucks’ new CEO, Laxman Narasimhan, is a trained barista and puts in a half-day of work at a store each month. (AP Photo/Terry Chea)įang is one of a growing number of executives who occasionally do the hourly work that makes their companies hum. All DoorDash salaried employees are required to make deliveries or work directly with customers or merchants several times a year. Fang is one of a growing number of executives who work shifts on the front lines of the companies they run. “If we can see why that happened, maybe we can fix other issues too.” Andy Fang, DoorDash’s co-founder and chief technology officer, picks up and delivers food orders to customers in downtown San Francisco on Saturday, June 15, 2023. “If it happens with one restaurant, it might actually be happening with a lot of other restaurants as well,” Fang said after he retrieved the orders and settled back into his car. Because that worker is Andy Fang, DoorDash’s chief technology officer and one of the company’s three co-founders. It’s an error he vowed to fix, and he probably will. Finally, he Googled the location and realized DoorDash’s app sent him to the wrong address. SAN FRANCISCO (AP) - On a recent afternoon in San Francisco, a DoorDash driver was circling the neighborhood - first in his car, then on foot - trying to find the restaurant where he needed to pick up two orders. ![]()
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